More than half of Wheelchair Getaways' chats arrive outside office hours. Every one gets an answer.
Wheelchair Getaways rents wheelchair-accessible vans through a nationwide network of more than 200 locations. It has run Chat Pilot on its website since June 2026 and Voice Pilot on its toll-free line since 22 September 2026. Between 23 July and 2 October 2026, Chat Pilot answered 351 website chats.
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What did Chat Pilot do for Wheelchair Getaways?
Between 23 July and 2 October 2026, 207 chats captured contact details the team could follow up. Chat Pilot answered 351 website chats in that time, and 189 of them (54%) arrived outside weekday 9am–5pm Eastern. From 22 August, when tracking began, 13 quote requests and one reservation followed a chat.
Weekday 9am–5pm Eastern is our measuring window, not every location's real opening hours.
What are the full Chat Pilot numbers?
Here is every Chat Pilot number for 23 July to 2 October 2026. Chat Pilot checked live availability in 187 chats and quoted live prices in 179, and 49 customers opted in to follow-up emails. Quote requests and reservations that followed a chat have been tracked since 22 August 2026.
| Chat Pilot | Result | Dates |
|---|---|---|
| Website chats answered | 351 | 23 Jul – 2 Oct 2026 |
| Chats outside weekday 9am–5pm Eastern | 189 (54%) | 23 Jul – 2 Oct 2026 |
| Chats that captured contact details | 207 (59%) | 23 Jul – 2 Oct 2026 |
| Chats where it checked live availability | 187 | 23 Jul – 2 Oct 2026 |
| Chats where it quoted live prices | 179 | 23 Jul – 2 Oct 2026 |
| Customers who opted in to follow-up emails | 49 | 23 Jul – 2 Oct 2026 |
| Quote requests and reservations that followed a chat | 13 quote requests and 1 reservation | 22 Aug – 2 Oct 2026 |
The quote requests and the reservation followed a chat. Chat Pilot hands customers a pre-filled booking link; the customer books on the Wheelchair Getaways website. See how Chat Pilot works
What has Voice Pilot done in its first two weeks?
Voice Pilot went live on the Wheelchair Getaways toll-free line on 22 September 2026. In its first two weeks, to 2 October 2026, it answered 84 calls and transferred 43 of them to the nearest location. These are transfers to a location's own number, not conversations with a person.
| Voice Pilot, first two weeks | Result | Dates |
|---|---|---|
| Calls answered by the AI | 84 | 22 Sep – 2 Oct 2026 |
| Calls transferred to the nearest location | 43 | 22 Sep – 2 Oct 2026 |
| Locations it routes to | 46 | 22 Sep – 2 Oct 2026 |
Is it getting better at Wheelchair Getaways?
Yes. Dream went live at Wheelchair Getaways in October 2026. On its first night it found 26 issues on its own and opened the 7 most important for review. It also checked 206 location records against real addresses and found 17 misplaced pins, one of them plotted in Italy.
Questions about these results
Who is Wheelchair Getaways?
Wheelchair Getaways rents wheelchair-accessible vans through a nationwide network of more than 200 locations. It has run Chat Pilot on its website since June 2026 and Voice Pilot on its toll-free line since 22 September 2026.
What counts as "outside office hours"?
Any chat that arrived outside weekday 9am–5pm Eastern. That is our measuring window, not every location's real opening hours. Between 23 July and 2 October 2026, 189 of 351 chats (54%) arrived outside it.
Did the AI make the bookings?
No. Between 22 August and 2 October 2026, 13 quote requests and one reservation followed a chat. Chat Pilot hands the customer a pre-filled booking link, and the customer books on the website.
Did every transferred caller speak to a person?
We count transfers, not conversations with a person. Between 22 September and 2 October 2026, Voice Pilot transferred 43 calls to the nearest location's own number.
Where do these numbers come from?
From the Wheelchair Getaways Dashboard, for the dates shown beside each number.
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