See every conversation. Count every result.
The Dashboard is where you see what your AI front office did and stay in control of it. Every call and chat is there to read, every result is counted, and the settings that matter are yours: what share of calls the AI takes, who on your team can see what, and which changes go live.
The demo call covers your call flow, your website chat, whether your systems connect, and pricing. The trial is free for 14 days.
What did it get me?
The Outcomes area shows the AI-influenced revenue, reservations and quotes Front Office Pilot helped bring in, for today, this week and this month, against the monthly goals you set. Every number clicks through to the conversations behind it.
Dashboard area: Outcomes
Is it doing a good job?
Every call and chat is transcribed, summarized and graded. The Scorecard shows how the conversations are going overall, and Transcripts lets you read any single conversation from start to finish. You can review a call in seconds without listening to it.
Dashboard area: Scorecard, Transcripts
Who were these people?
Contacts keeps one record per customer across phone and chat. When someone chats on Tuesday night and calls on Thursday, your team sees one person with both conversations, along with the name, email and phone number they gave.
Dashboard area: Contacts
How do I make it better?
Knowledge holds the approved information the AI assistant answers from. The Workbench is where Dream's morning findings arrive, each one explained and with a drafted fix. You preview the fix, approve it, and it goes live. Nothing changes until you approve it.
Dashboard area: Knowledge, Workbench
Who controls it?
You do. Call Routing sets the AI's share of calls with a slider, so you can start small and raise it as you trust it. Users lets you give staff view-only access, so your team can read conversations without changing how the AI assistant works.
Dashboard area: Call Routing, Users
What does it cost to run?
Usage & Costs shows the cost per conversation and per channel, so you can see what phone and chat each cost you and set that beside what they helped bring in. There is no guessing at the end of the month.
Dashboard area: Usage & Costs
Where do I find each thing?
The Dashboard is organised around the questions you ask as an owner. This table lists each question, the Dashboard area that answers it, and what you see there. At Wheelchair Getaways, it holds all 351 website chats answered between 23 July and 2 October 2026.
| Your question | Dashboard area | What you see |
|---|---|---|
| What did it get me? | Outcomes | AI-influenced revenue, reservations and quotes, against your goals |
| Is it doing a good job? | Scorecard, Transcripts | Every call and chat transcribed, summarized and graded; read any conversation |
| Who were these people? | Contacts | One record per customer across phone and chat |
| How do I make it better? | Knowledge, Workbench | Dream's morning findings, each with a drafted fix to approve |
| Who controls it? | Call Routing, Users | A slider for the AI's share of calls; view-only access for staff |
| What does it cost to run? | Usage & Costs | Cost per conversation and per channel |
Numbers are from Wheelchair Getaways. Weekday 9am–5pm Eastern is our measuring window, not every location's real opening hours. See every number in the case study
Questions owners ask about the Dashboard
Can I read the actual conversations?
Yes. Every call and chat is transcribed, summarized and graded, and you can read any conversation in full.
Can my staff use it without changing anything?
Yes. There are admin and view-only roles, behind a secure sign-in. View-only staff can see conversations and results without changing how the AI assistant works.
How do I change how many calls the AI takes?
In Call Routing, with a slider. You set the share of calls the AI takes, and the rest go to your team.
Where do Dream's suggestions show up?
In the Workbench. Each morning finding arrives explained, with a drafted fix. You preview it, then approve it, and nothing reaches customers until you do.
Can I see what it costs me?
Yes. Usage & Costs shows the cost per conversation and per channel.
Want to see it with your own business in mind?
Fifteen minutes with a person on our team. We look at your call flow and your website chat, check whether your systems connect, and talk through pricing.