The controls that keep it accurate.
Is it safe to let AI talk to your customers? That depends on the controls around it. Front Office Pilot tells customers up front that it is an AI assistant, answers only from information you approve, reads prices and availability live from your system, and sends the call to your team if anything fails.
The demo call covers your call flow, your website chat, whether your systems connect, and pricing. The trial is free for 14 days.
Is it safe to let AI talk to my customers?
The real fear is an AI saying the wrong thing to a customer. We don't answer that with a promise that it is never wrong. We answer it with controls you can see: fixed wording where it matters, answers from your approved information, live data from your own system, and a safety net to your team.
| What we do | How it works |
|---|---|
| Callers are told up front that they're talking to an AI assistant | The disclosure is fixed wording in the greeting |
| Audio recording is your choice | It's a setting; Wheelchair Getaways keeps transcripts only |
| The AI never invents a phone number | The number comes from your directory |
| Prices and availability come live from your system | It reads your rental system at the moment of the question |
| Answers come from information you approve | And Dream only proposes; you publish |
| A system failure sends callers to your team | Any error or timeout routes the call to your staff |
| You control who sees what | Secure sign-in, with admin and view-only roles |
| Sensitive details stay out of chat | Driver's licence and insurance numbers go on your website form |
What if it gets something wrong?
You flag the answer in one click. Dream then proposes a fix, you try it in a private preview chat, and nothing reaches customers until you approve it. Any change can be undone in one click. On the phone, any error or timeout routes the call to your staff.
- You approve every change. Nothing reaches customers on its own.
- It only says what you've approved.
- You can try a fix in a private preview chat before customers see it.
- You can undo any change in one click.
- Customer names, phone numbers and emails are removed before any AI reviews a conversation.
How accurate is it in practice?
At Wheelchair Getaways in October 2026, 96.3% of chat questions on the standing test set got the right approved answer, with 0% confident wrong answers on that test set, and 18 of 18 airport questions answered correctly. Those are test results, not a guarantee. Our claim is that it gets better every week.
Numbers are from Wheelchair Getaways. Weekday 9am–5pm Eastern is our measuring window, not every location's real opening hours. Read the Wheelchair Getaways case study
Questions owners ask about trust and safety
Will my customers know they're talking to AI?
Yes. Callers are told up front that they are talking to an AI assistant. The disclosure is fixed wording in the greeting.
Do you record my customers' calls?
Audio recording is your choice. It is a setting. Wheelchair Getaways keeps transcripts only.
Can it make up a price?
Prices and availability come live from your rental system. It reads your system at the moment of the question, and its other answers come from information you approve.
What happens if the system fails during a call?
Any error or timeout routes the call to your staff.
Who on my team can see customer conversations?
You control who sees what. The Dashboard has a secure sign-in, with admin and view-only roles.
Does it collect driver's licence or insurance numbers?
No. Sensitive details stay out of chat. Driver's licence and insurance numbers go on your website form.
Can it change its own answers without me?
No. Dream only proposes changes. You approve every change, and nothing reaches customers on its own.
Want to see it with your own business in mind?
Fifteen minutes with a person on our team. We look at your call flow and your website chat, check whether your systems connect, and talk through pricing.