Your website, open all night.
Chat Pilot is the AI chat on your website. It answers visitors at any hour in your business's name, finds the right location, checks real availability and prices in your rental system, and hands the customer a booking link that is already filled in. Your team sees the whole conversation in the morning.
The demo call covers your call flow, your website chat, whether your systems connect, and pricing. The trial is free for 14 days.
What happens when a visitor chats?
It's 9:47pm. Someone is on your website looking for a van. Chat Pilot greets them in your business's name, works out which location serves them, checks availability and prices for their dates, and hands over a link to your own booking page with the city and dates already filled in.
- Visitor
- Do you have a ramp van in Phoenix Oct 10–14?
- Chat Pilot
- Yes. Our Phoenix location has a side-entry minivan those dates, from $129/day. Here's your booking page with Phoenix and your dates filled in: See vans in Phoenix →
An illustrative chat. The city and price are examples, not a real quote.
What does Chat Pilot do?
Chat Pilot answers visitors instantly, finds the right location from any city, address or landmark, checks live availability and prices, and hands over a pre-filled booking link. It answers from your own approved information, and with the customer's permission it captures their details and starts your follow-up emails.
| What it does | Why it matters to you |
|---|---|
| Answers visitors instantly, any hour | 54% of Wheelchair Getaways' chats arrived outside weekday 9am–5pm Eastern (189 of 351, 23 Jul – 2 Oct 2026) |
| Finds the right location from any city, address or landmark | No store-locator hunting |
| Checks live availability and prices in the rental system | Real answers, not "call us for a quote" |
| Hands over a pre-filled booking link | One click from chat to your own booking page |
| Answers from your own approved information | Consistent, on-policy answers |
| Captures name, email and phone and, with permission, starts the follow-up emails | Chats become contacts, not lost tabs |
| Matches your site's look, greeting and name | Feels like your brand |
Can Chat Pilot take bookings?
Chat Pilot hands the customer a pre-filled booking link. One click takes them from the chat to your own booking page, with their location and dates already filled in, and they finish the booking there. Chat Pilot does not book the rental itself, so your booking page and your rules stay in charge.
Live availability and prices need a connected rental system. Chat Pilot works with RentCentric today, and reads it at the moment the customer asks.
Book your van
LocationPhoenix
Pick-upOct 10
ReturnOct 14
See available vans
Filled in by Chat Pilot from the conversation
Does Chat Pilot work for a real business?
Yes. Wheelchair Getaways has run Chat Pilot on its website since June 2026. Between 23 July and 2 October 2026 it answered 351 website chats. In 187 of them it checked live availability, in 179 it quoted live prices, and 207 chats captured contact details the team could follow up.
Numbers are from Wheelchair Getaways. Weekday 9am–5pm Eastern is our measuring window, not every location's real opening hours. See every number in the case study
Questions owners ask about Chat Pilot
What happens when a customer chats after hours?
Chat Pilot answers straight away, the same as it does at midday. It finds the right location, checks availability and prices if your rental system is connected, and hands over a pre-filled booking link. Your team sees the conversation and the contact details the next morning.
Does it work with my rental system?
It works with RentCentric today. Live availability and prices need a connected rental system. If you use a different one, book a demo and we will tell you whether it connects.
Where do its answers come from?
From the information you give it and approve. Prices and availability come live from your rental system at the moment of the question. It does not know anything about your business that you have not approved.
What happens to the contacts it captures?
Chat Pilot captures name, email and phone. With the customer's permission, the contact lands in your email platform and starts your follow-up emails. This works with Klaviyo today; more connections are coming.
Will it look like part of my website?
Yes. We match the chat to your site's look, greeting and business name during setup.
Does it ask customers for a driver's licence or insurance details?
No. Sensitive details stay out of chat. Driver's licence and insurance numbers go on your website form.
Want to see it with your own business in mind?
Fifteen minutes with a person on our team. We look at your call flow and your website chat, check whether your systems connect, and talk through pricing.